Assess
Paid architecture and risk review with a concrete 30-day execution plan.
Production-first agent operations
Agent workflow automation consulting that survives production.
We design, implement, and run AI workflow automation with approvals, access boundaries, observability, and recovery runbooks.
Operating loop Assess -> Build -> Run
Default path: assessment -> one scoped build -> weekly operations.
Best fit: one high-value workflow, real users, and recurring reliability issues.
What we actually do
We run execution, not just advisory. Every engagement ships technical work with clear owners, practical constraints, and acceptance criteria.
Build
Quickstart, buildcamp, or sprint to ship the workflow and harden the edges.
Run
Weekly operator cadence for reliability, incidents, and continuous delivery.
New vertical: Agent Concierge Operations
Built for luxury concierge and destination teams that need governed automation, provider orchestration, and reliable execution under real client pressure.
Control is part of the product
Production agents fail without access boundaries, approvals, and clear recovery paths. We design those in from day one.
Bounded actions
Tool permissions, scoped execution, and explicit approval points for sensitive steps.
Observable behavior
Health checks, logs, and verification steps that make failures diagnosable under pressure.
Recoverable operations
Runbooks and restart sequences that keep the system operable when it inevitably breaks.
flowchart LR
A[Request intake] --> B[Risk + owner map]
B --> C[Build one workflow]
C --> D[Approval boundaries]
D --> E[Observability + runbook]
E --> F[Weekly operator cadence]
What that means in practice
Clear outcomes teams can actually use, not abstract capability labels.
First loop
From “it works” to production operations
We ship one workflow with acceptance criteria, verification steps, and a runbook that survives restarts.
Stabilize
From recurring incidents to stable operations
We harden integrations, queues, and automations so failures stop repeating every week.
Control path
From tool sprawl to one operator surface
One place for approvals + one lane for execution, so humans can safely supervise automation.
Scale
From founder-driven firefighting to repeatable cadence
We implement weekly execution rhythm so delivery quality stays consistent as scope grows.
Offer ladder
Start with a paid assessment, verify execution quickly, then scale only when the outcomes are clear.
Choose your start
No secure baseline yet
Start with OpenClaw Quickstart to establish a private control path and one integration.
It works, but it breaks
Start with Hardening Sprint to add approvals, observability, and a recovery path.
You need production delivery
Start with Production Sprint when the workflow and constraints are already validated.
You need ongoing ops
Start with Operator Retainer for weekly execution cadence and incident handling.
Paid Assessment
$500 / 60 minArchitecture review + reliability diagnosis + decision-ready plan for the next 30 days.
OpenClaw Quickstart (secure baseline)
$2,500 / 5-7 days5-7 days to ship a bounded operator baseline: secure access boundary, control channel, one integration, verification checklist, and handoff notes.
Workflow Buildcamp
$6,000 / 3 days3 days to ship one workflow end-to-end with real inputs/outputs, verification steps, and a hardening backlog.
Hardening Sprint
$12,000 / 2 weeks2 weeks to harden one workflow: approvals, observability, safer execution boundaries, and a recovery path.
Production Sprint
$25,000 / 4 weeks4 weeks to take one workflow to production: approvals, reliability hardening, observability, and runbooks.
Operator Retainer
$3,500/moWeekly execution cadence and incident ownership. 3-month minimum. Not an open-ended hourly bucket.
Technical Headhunting (optional)
retained or success feeWhen the system is stable, we can run targeted hiring for permanent operators.
Workflow registry
Reusable packages and patterns we deploy repeatedly. This is how we move fast without hand-waving.
OpenClaw: secure baseline
Gateway + Telegram control plane + private access boundary + verification checklist.
Gmail events: Pub/Sub intake
Inbox event delivery that survives IAM drift and watcher lifecycle issues.
Browser control: managed mode
Deterministic automation surface with a recovery path when browsers stall.
Voice + notes on Telegram
Mobile-first capture and summaries with tight cost and response policy.
Operator runbooks
Incident triage and restart sequences that turn outages into repeatable recovery.
Workflow Buildcamp
Bring your data and constraints. We ship a working workflow + hardening backlog in days.
Agent Concierge Operations
Persistent client memory + provider orchestration + human approvals for white-glove service teams.
Want the full registry?
We keep a living catalog of packages and operating patterns and can map them to your workflows.
Field proof
Recent failure modes, concrete interventions, and the outcomes teams paid us for.
Inbox automation became reliable
Problem: email events were intermittently missing or delayed.
Fix: stabilized the Pub/Sub -> webhook chain and removed configuration drift that broke delivery after restarts.
Verified by: sending test messages and confirming end-to-end delivery with repeatable checks.
Outcome: inbox events delivered consistently for one workflow, with a recovery path when delivery stalls.
Browser actions became deterministic
Problem: tabs were visible, but interactive control failed during real tasks.
Fix: moved the workflow to a managed control mode and corrected routing so automation could attach reliably.
Verified by: running repeat click/type sequences on the same tab and confirming consistent success.
Outcome: predictable automation for one operator path, instead of “works in demo, fails in production.”
Response loop stopped stalling
Problem: the bot would stall or miss replies after restarts and configuration changes.
Fix: standardized restart and recovery procedures with concrete checks, so incidents stopped turning into guesswork.
Verified by: controlled restarts and a short health checklist before resuming operator work.
Outcome: faster recovery and fewer repeated outages for a single deployed workflow.
What we ship (artifacts)
We don’t call work “done” unless it can be verified with a checklist, logs, and a recovery path in your environment.
Acceptance criteria
Clear definition of done for one workflow, tied to real inputs and outputs.
Approval + access boundary
Least-privilege tool actions with explicit approval points for sensitive steps.
Verify checklist
Repeatable checks that prove the workflow is healthy after deploys and restarts.
Runbook + recovery
Restart/rollback sequence and failure signatures that turn incidents into repeatable recovery.
Observability baseline
Logs, health checks, and basic alert signals for the workflow path.
Operator handoff
Owner map and operating cadence so delivery doesn’t collapse after week one.
FAQ
Short answers to the objections that usually stall execution.
What counts as “one workflow”?
One end-to-end outcome a real user depends on (trigger -> tools -> data -> message), with a verify checklist and a recovery path.
Do you only work with OpenClaw?
No. OpenClaw is a common baseline. We ship workflows with whatever your stack needs (LLMs, queues, webhooks, CRMs, internal tools).
Can you work inside our stack?
Yes. We ask for the minimum access required, keep actions least-privilege, and document what we changed so you can operate it after handoff.
What do you do with API keys and credentials?
We avoid copying secrets into chat. We prefer env/secret manager paths and verify access boundaries before enabling any automations.
Do you do 24/7 on-call?
No. We run weekly operator cadence and incident recovery paths. If you need round-the-clock coverage, we scope it separately.
What if we’re not ready for a retainer?
That’s normal. Start with assessment, then pick a quickstart package or a bounded sprint. Retainer is the upgrade when you need ongoing ownership.
How does payment + scheduling work?
Stripe invoice first. After payment, you get a scheduling link and a short pre-read form so we can execute in the first session.
Stories from the field
Concierge OS series first, then implementation notes from production operator work.
1) Concierge OS thesis
Why concierge is an operating-system problem, not a chatbot feature.
2) Concierge OS architecture
Memory, matching, approvals, and execution contracts for a production v1.
3) Concierge OS reliability
How to keep white-glove workflows stable under load and incident pressure.
4) Provider mesh
How customer agents and provider agents cooperate with scoring and escalation.
5) Control room + GIS
Realtime operational views for timing-critical concierge execution.
6) Governance by design
Privacy, approvals, and auditability controls for sensitive VIP workflows.
7) Service -> product loop
Turning delivery engagements into reusable software modules.
8) End-to-end workflow walkthrough
One lane from intake to fulfillment with approvals and feedback updates.
9) 90-day rollout roadmap
A staged plan to move from one scoped lane to stable multi-lane operations.
OpenClaw VPS baseline
The installation and recovery baseline behind stable operator control paths.
Need the full operator playbook?
Read the blog for implementation details, then book an assessment when you want help shipping faster.