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Vertical service

Luxury concierge automation platform for real operations

We build and run concierge automation systems with governed approvals, persistent client memory, provider orchestration, and web/mobile operator surfaces that stay reliable under load.

Book Assessment ($500) Read OS thesis

System shape

flowchart LR C[Client channels
WhatsApp / inbox / forms / phone] --> I[Intake normalization] I --> M[VIP memory graph] M --> R[Ranked provider matching] R --> H[Human approval] H --> D[Delivery + confirmation
web / iOS / Android] D --> F[Feedback loop] F --> M

Who this is for

Luxury concierge teams handling high-value requests across WhatsApp, forms, inbox, and phone handoffs.

Destination management operators coordinating villas, transfers, drivers, chefs, events, and partner vendors.

Founders and operations leads who need AI leverage without losing control, privacy discipline, or service quality.

First-principles foundation

Canonical state

memory graph

One profile per VIP with hard constraints, soft preferences, acceptance/rejection signals, and service history.

Governed control

human in command

Approval boundaries, role-based access, audit trails, and rollback paths for client-facing commitments.

Deterministic reliability

runbook first

Fallback logic, queue visibility, SLA escalation, and incident playbooks that operators can execute under pressure.

Continuous learning

feedback loop

Every fulfilled request writes outcome signals back into ranking and service quality decisions.

Web + mobile surfaces

one backend policy

Operator and client experiences across web, iOS, and Android without channel-specific business logic drift.

What we build in practice

Provider orchestration

ranked matching

Structured matching across properties, transport, hospitality, events, and support vendors with explicit fit logic.

Operator control room

realtime ops

Live status board, SLA timers, escalation lanes, and incident command views for peak windows.

Execution connectors

bounded integrations

Integrations to existing systems with explicit action boundaries and deterministic fallback behavior.

Operating model

Assess: map risk, owners, constraints, and reliability targets for one high-value workflow.

Build: ship one production lane with approvals, observability, and deterministic handoff notes.

Run: weekly cadence for reliability, provider quality signals, and controlled iteration.

flowchart LR A[Assess] --> B[Build] B --> C[Run] C --> A

Program phases

Paid Assessment

$500 / 60 min

Architecture + ops review, reliability targets, and a decision-ready 30-day plan.

OpenClaw Quickstart

$2,500 / 5-7 days

Secure control baseline with one bounded workflow path and verification checklist.

Workflow Buildcamp

$6,000 / 3 days

One concierge workflow shipped end-to-end with practical constraints and operator ownership.

Hardening Sprint

$12,000 / 2 weeks

Reliability hardening, incident recovery, and safer execution boundaries.

Production Sprint

$25,000 / 4 weeks

Multi-workflow delivery with stronger orchestration and operator controls.

Operator Retainer

$3,500/mo

Weekly execution ownership, incident response, and continuous service quality tuning.

OS investigation series

Start with one workflow, not a full platform gamble

We do not replace your concierge team. We build a governed operating layer that improves speed, consistency, and reliability while preserving white-glove quality.

Book Assessment ($500) Read architecture post